Job Description
About Apex Systems
Apex Systems is a global technology services company focused on delivering solutions through staffing, consulting, and managed services. Our Managed Support practice leverages ITSM frameworks and data-driven methodologies to help clients improve service quality, efficiency, and operational performance. About the Role The Service Management Analyst supports Managed Support engagements by ensuring service quality, consistency, and continuous improvement. This role focuses on analyzing operational performance, maintaining process documentation, and driving ITSM best practices across teams. You’ll work closely with internal stakeholders and clients to translate data into insights, identify improvement opportunities, and help optimize service delivery. What You’ll Do Maintain and update process documentation (SOPs, knowledge base, workflows) Monitor KPI and SLA performance and support reporting Analyze service data to identify trends and improvement opportunities Build...
Apex Systems is a global technology services company focused on delivering solutions through staffing, consulting, and managed services. Our Managed Support practice leverages ITSM frameworks and data-driven methodologies to help clients improve service quality, efficiency, and operational performance. About the Role The Service Management Analyst supports Managed Support engagements by ensuring service quality, consistency, and continuous improvement. This role focuses on analyzing operational performance, maintaining process documentation, and driving ITSM best practices across teams. You’ll work closely with internal stakeholders and clients to translate data into insights, identify improvement opportunities, and help optimize service delivery. What You’ll Do Maintain and update process documentation (SOPs, knowledge base, workflows) Monitor KPI and SLA performance and support reporting Analyze service data to identify trends and improvement opportunities Build...
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