User Support Specialist

We are seeking a proactive and customer-focused User Support Specialist to provide technical assistance and support to end users. This role involves resolving technical issues, guiding users through solutions, and ensuring a smooth and positive user experience across IT systems and applications.

The ideal candidate has strong communication skills, technical troubleshooting abilities, and a passion for helping users efficiently resolve issues.

Key Responsibilities

• Provide first-line and second-line technical support via phone, email, chat, or ticketing systems
• Diagnose and resolve hardware, software, and system-related issues
• Assist users with account setup, password resets, and access permissions
• Guide users through step-by-step solutions in a clear and professional manner
• Escalate complex issues to specialised IT teams when necessary
• Maintain accurate records of su...