Job Description
A well-established California law firm is seeking a User Support Manager to lead its IT user support function. This role is ideal for a hands-on leader with strong technical support experience who thrives in a fast-paced, service-driven professional environment. The User Support Manager will be responsible for leading a high-performing Help Desk team, improving service delivery, and ensuring a consistent, high-quality user experience across all firm offices.
RESPONSIBILITIES:
Leadership, Stakeholder Management, and Problem Prevention:
Serve as the primary liaison between users, IT teams, and firm leadership regarding support services
Proactively identify and mitigate potential service issues before escalation
Build strong relationships with attorneys, staff, and IT personnel to ensure alignment and service consistency
Exercise sound judgment and emotional intelligence ...
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