User Operations Specialist

Responsibilities

• Source and expand premium trading strategies and lead traders by creating competitive partnership incentive programs, continuously enriching platform strategy offerings.
• Empower the sales team with practical tools: develop high-conversion sales scripts, negotiation strategies, and customer acquisition templates based on real-world experience.
• Manage high-net-worth clients deeply—identify unmet needs, collaborate with product teams to refine features, and boost retention for large-capital users.

Requirements

• 2+ years of market/sales experience in finance or crypto industries.
• Personal trading experience with strong understanding of exchange business logic; proven big-client sales or wealth management background preferred.
• Established network within trading communities, plus excellent negotiation and relationship-building skills.
• High service orientat...