Job Description

About the role

This role sits at the intersection of operations, product, data, and business strategy. You'll own the full operational engine behind key consumption moments.

You'll work across Merchant Ops, Courier Ops, Product, CRM, Customer Experience, and Marketing, requiring strong cross-functional coordination and a bias for action.

Job Responsabilities

Core Initiatives Identification & Design

  • Identify, validate, and prioritize core consumption moments
  • Build a structured framework to map demand opportunities and guide development priorities
  • Develop playbooks
  • Conduct competitor analysis and benchmarks
  • Design and execute user surveys to understand pain points and behavioral drivers
  • Translate data insights into operational actions and strategic recommendations

User Operations

  • Own the full execution cycle: Ideatio...

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