User Feedback Position

This job is all about understanding what users think about our product! You’ll read their feedback, dig deep into any issues, and chat with users to get to the bottom of things. You might like this job because you help improve user experiences!

• Read user feedback which sent via Feedback app inbuilt in phone.
• Find issues from user feedback.
• Investigate issues by communication with users.
• Highlight critical issues asap.
• Manage user groups.

Job Requirements

• Familiar with the functions of the main modules of the phone, such as Network, Wi-Fi, Bluetooth, NFC, mobile phone testing experience is preferred.
• Good at communication, good at thinking about problems, good teamwork skills.
• Have a certain cognition and understanding of the problems reported by users, and have a certain sensitivity to the problems.
• Have empathy, empathize with users' feedback, and are willing to serve users.