US Senior Payments Operator

What is the opportunity?

It’s always nice to be a part of a collaborative team. As a Senior Payment Operator, you will report to the Assistant Manager, Payments Processing. In this role, you are primarily focused on providing professional, attentive service to the first point of contact representatives by accurately fulfilling requests regarding external customer wire origination and document collection. It relates to both domestic and international wires. You are responsible for delivering a superior client experience, effective problem resolution, and adherence to all regulatory and KYC guidelines, including sanctions and AML rules.

What you will do

• Answer wire transfer origination calls and collect all required information.
• Ensure all outgoing and incoming wire requests are processed per documented procedures, proper authorization, approval, and control procedures.
• Complete wire transfer requests from the first point of contact c...