Job Description
**Job Summary**
The Program Manager will aggregate and analyze feedback from multiple listening posts-including Tell Us, client complaints, and survey programs-to identify trends, root causes, and emerging pain points. This role is primarily focused on internal feedback channels, including daily triage, escalation management, and thematic analysis. The Program Manager will work closely with senior leaders and cross-functional partners to translate insights into clear priorities and guide alignment on improvement actions. The role ensures that feedback is surfaced, prioritized, and actioned by the appropriate business, product, and technology teams. It offers broad exposure across the Private Bank, including senior leadership, product teams, and client-facing professionals.
You will convert high-volume, multi-channel feedback into prioritized opportunities that influence product and process roadmaps across the Private Bank. This role sits at the intersection of experience, p...
The Program Manager will aggregate and analyze feedback from multiple listening posts-including Tell Us, client complaints, and survey programs-to identify trends, root causes, and emerging pain points. This role is primarily focused on internal feedback channels, including daily triage, escalation management, and thematic analysis. The Program Manager will work closely with senior leaders and cross-functional partners to translate insights into clear priorities and guide alignment on improvement actions. The role ensures that feedback is surfaced, prioritized, and actioned by the appropriate business, product, and technology teams. It offers broad exposure across the Private Bank, including senior leadership, product teams, and client-facing professionals.
You will convert high-volume, multi-channel feedback into prioritized opportunities that influence product and process roadmaps across the Private Bank. This role sits at the intersection of experience, p...
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