Job Description
About The Opportunity
A fast-growing player in the BPO / Contact Center sector, delivering international voice and digital customer support to global clients across e-commerce, SaaS, fintech and travel verticals. We operate 24/7, serving customers across time zones with SLA-driven, empathy-led service and measurable quality standards.
We are hiring on-site International Customer Service Representatives for the night shift in India to handle inbound international inquiries, resolve issues end-to-end, and drive high CSAT and first-call resolution for global customers.
Role & Responsibilities
A fast-growing player in the BPO / Contact Center sector, delivering international voice and digital customer support to global clients across e-commerce, SaaS, fintech and travel verticals. We operate 24/7, serving customers across time zones with SLA-driven, empathy-led service and measurable quality standards.
We are hiring on-site International Customer Service Representatives for the night shift in India to handle inbound international inquiries, resolve issues end-to-end, and drive high CSAT and first-call resolution for global customers.
Role & Responsibilities
- Handle inbound international customer interactions (voice and chat) during night shift hours, ensuring courteous, accurate and timely responses.
- Diagnose customer issues, provide clear guidance, and complete resolutions or appropriate escalations within SLA.
- Log and update tickets in the CRM accurately; follow workflows for ...
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