Job Description

Highlights
  • Permanent job opportunity
  • 5.25 days work week, normal office working hour
  • Great remuneration & benefits (with AWS and Variable Bonus)
  • Great career progression
  • Location: East
Responsibilities
  • Team Leadership: Lead, mentor, and support the Airfreight Import Customer Service team to ensure staff effectively manage the full end-to-end import process.
  • Operational Management: Oversee day-to-day import activities encompassing shipment documentation, carrier coordination, customs compliance, billing, and job closure, while upholding service standards and established procedures.
  • Process Optimisation: Proactively identify operational inefficiencies, drive process improvements, and support initiatives aimed at enhancing overall workflow productivity.
  • Performance Management: Monitor team performance against SLAs and KPIs, deliver constructive feedback, ...

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