Job Description

Highlights
  • Permanent job opportunity
  • Great remuneration & benefits
  • Great career progression
  • 5 days work week, normal office working hour
  • With good experience in ITIL are welcome
  • Location: Ubi
Responsibilities
  • Assist and support service request, issues tracking and documentation.
  • Assist in customer communication.
  • Maintain all service documentation and records.
  • Coordinate internal teams to fulfil customer service requests.
  • Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency.
  • Update and track internal inventory and update documentation.
Requirements
  • Diploma or Degree in Engineering, IT, Network Engineering, or related field.
  • Minimum 2–3 years of experience in technical support, service operations, and basic...

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