Urgent Hiring Tech Support

Tech Support

·       Provide first and second line technical support for IT systems, applications, and end user environments

·       Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk)

·       Diagnose and resolve hardware, software, application, and access related issues

·       Escalate complex or unresolved issues to Level 3 or specialist teams as per escalation procedures

·       Ensure compliance with SLAs, KPIs, and service quality standards

·       Maintain accurate documentation, knowledge base articles, and runbooks

·       Perform routine system checks, monitoring, and operational support tasks

·       Communicate clearly with users, providing timely updates and resolution status

·       Support onboarding/offboarding activities, access provisioning, and user setup

UAT Support

Domain experience (any): Finance, Accounting, ...