Job Description

Role: Universal Banker 

Location: Dubai

Role Purpose:

  • This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch. 
  • This role is a combination between Helpdesk & CRO under Branch development concept.
  • This position is for UAE Nationals only.

    • Key accountabilities of the role: 

  • Provide prompt and efficient service to all walk-in customers
  • Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
  • Proactively identify customer needs and proactively offer relevant Products and Services as below

    • Finance:

  • Liability Onboarding
  • Covered Card 

    • Services:

  • Debit Card Inquires
  • Accounts General Inquiries
  • Sending SMS to customers
  • Police Letter – Returned Cheques 
  • Dispute Services
  • Standing order S...

    • Ready to Apply?

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