Universal Advisor

Overview

Provide a positive customer experience by being helpful and sensitive to customer needs, expectation, and providing product solutions, including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions. As a Universal Advisor, you will be responsible for delivering compliant sales and service solutions to walk‑in and existing customers in a high‑volume service environment. You will ensure every interaction is value‑driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self‑service channels.

Responsibilities

• Engage customers in a positive and professional manner by living up to the brand promise of “How can we h...