Universal advisor

Overview

Provide a positive customer experience by being helpful and sensitive to customer needs and expectations, offering product solutions, and directing customers to the appropriate channel (e Channels and Self‑Service). Work within a high-volume branch environment while ensuring every interaction is value‑driven, ethical, and aligned with FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance. Actively promote digital and self‑service channels.

Responsibilities Engage customers in a positive and professional manner by living up to the brand promise of “How can we help you?” at all times. Understand customer needs to identify, sell, and cross‑sell products aligned to those needs and provide appropriate banking and financial solutions. Educate customers on the correct banking platforms suited to their needs, proactively migrating them to digital, e‑Channels, and self‑service platforms. Fulfil transactions above set benchmarks while delivering exception...