Universal Advisor

Universal Advisor - FNB Points of Presence

Provide a positive customer experience by being helpful and sensitive to customer needs, directing customers to the correct channels (eChannels and Self Service), while adhering to policy and process. In this high-volume branch environment, you will deliver compliant sales and service solutions to walk-in and existing customers. Every interaction must be value-driven, ethical, and aligned to FAIS, FICA, TCF principles, and FNB governance while promoting digital and self-service channels.

Responsibilities

• Engage customers in a positive and professional manner, living up to the brand promise of How can we help you? at all times.
• Understand customer needs to identify, sell, and cross-sell products aligned to their needs and provide appropriate banking and financial solutions.
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e...