Universal Advisor

Job Description

Provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and by guiding customers to the correct channel (eChannels and Self Service) while adhering to policy and process. As a Universal Advisor at FNB’s Points of Presence (POP), you will deliver compliant sales and service solutions to walk‑in and existing customers in a high‑volume branch environment, ensuring every interaction is value‑driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while promoting digital and self‑service channels.

Responsibilities

Work in a branch environment to deliver a seamless, exceptional customer experience, proactively identifying customer needs and providing appropriate banking solutions. Deliver compliant sales and service solutions, fulfill transaction benchmarks, manage leads, referrals, and follow‑ups within agreed turnaround times, and maintain accurat...