Job Description
Who We Are
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.
Key Responsibilities
Supervise and support a team of BPO agents to meet performance goals.
Monitor KPIs including call metrics review and supervisor quality audits.
Provide coaching, feedback, and training to enhance team effectiveness.
Handle customer escalations and resolve complex issues promptly.
Schedule shifts and manage attendance to ensure adequate coverage.
Collaborate with management to develop and implement process improvements.
Maintain up-to-date knowledge of company products, services, and policies.
Prepare perf...
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.
Key Responsibilities
Supervise and support a team of BPO agents to meet performance goals.
Monitor KPIs including call metrics review and supervisor quality audits.
Provide coaching, feedback, and training to enhance team effectiveness.
Handle customer escalations and resolve complex issues promptly.
Schedule shifts and manage attendance to ensure adequate coverage.
Collaborate with management to develop and implement process improvements.
Maintain up-to-date knowledge of company products, services, and policies.
Prepare perf...
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