Unified Communications Support Specialist

Description :

Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

- Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.

- MACD creation knowledge in Cisco UCCE & IPT platforms.

- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.

- Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.

- Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools

- Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.

- Should be ready to work in 24/7 business support environment

- Should be having 4-7 years of experience on Cisco Voice platform.

- Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

- Should have s...