Unified Communications Engineer - Delivery Analyst

SYSTEMS ENGINEER

The Unified Communication (UC) Delivery Analyst is the interface and lead for all collaboration with stakeholders, consumers, contractors, and dependent parties for ensuring the network and network configurations are optimal for delivering high quality Enterprise UC services. This position is the Tier3 Remediation focus of Unified Communications centric network related issues across the Enterprise.

Must be local to the National Capital Region – position is 5 days/week on-site, Camp Springs, MD

Roles and Responsibilities

· Work with the WAN provider, other agencies, and components, contracted infrastructure service providers, network engineering and operations, and other delivery dependencies of UC services to ensure a quality service reaches the customer

· Work collaboratively and provide guidance to the team on network infrastructure issues in real time, taking the lead on any network related issues that may occur

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