Umbrel: Customer Support (non-technical)

# Umbrel: Customer Support (non-technical)LocationRemoteSourcerss:We Work RemotelyPostedJune 6, 2026TypeRemoteCompanyWe Work Remotely← Back to Jobs## Full Job Description**Headquarters:** Remote In this role, you will:* Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)* Work with our logistics and fulfillment team to resolve order/shipping issues* Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs* Create how-tos, guides, wikis, knowledge base, etc for recurring questionsWe hope you:* Have great written communication skills* Like talking to users and are willing to constantly do so without external encouragement* Are able to empathize with users, and genuinely care about their problems — we can’t exist without them **To apply:**