UKG Support Analyst

The UKG Support Analyst will ensure all reported issues within the UKG Pro WFM application are efficiently tracked, investigated, and resolved in a timely manner. This role will require regular interaction with end users requesting support and collaboration with super users, TDS (IT), and Client Services resources to maintain a stable environment. The Support Analyst also functions as a key support resource for processes impacting timekeeping, scheduling, and payroll. Job Description

Job Description:

• Serves as a subject matter expert of the core functionality and support modules of the UKG Pro WFM application.
• Assists end-users in troubleshooting and resolution of reported issues and configuration requests.
• Quickly and efficiently provides quality support customer service by resolving assigned tickets within the defined Service Level Agreements (SLAs).
• Performs remote troubleshooting using diagnostic techniqu...