Job Description
The role
The Unified Communications Technical Specialist is responsible for designing, implementing and managing the Genesys Cloud platform, including system administration, interaction configuration and integration with external systems. The role includes the discovery of automation opportunities and implementation of automated conversation processes within customer enquiry channels.
The Unified Communications Technical Specialist will liaise with internal and external stakeholders as well as working with external vendor partners. The role will consistently engage with the wider business units and the Business Analysts to continually identify improvement opportunities.
Risk Accountabilities Relevant to Your Line of Defense
Line 1 Business
The First Line of Defence is accountable for adhering to the A&G Risk Management Framework and owns the risks, obligations, issues, and incidents within their area of responsibility, including their resol...
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