Job Description
Responsibilities:
Job Requirements Details:
Requirement:Strong understanding of SIP call flows, SBC configuration (preferably AudioCodes Mediant), carrier interop, number porting, DID management, DTMF, codec negotiation, TLS/SRTP, and certificate management.Hands-on with Direct Routing and/or Operator Connect, voice routing policies, PSTN usages, dial plans, normalization rules, emergency calling/E911 (where applicable), auto attendants and call queues.Proficiency with SIP traces, Wireshark, AudioCodes Syslog/trace, Call Analytics, CQD, and Teams Admin Center troubleshooting.Working knowledge of Teams/Skype for Business Online PowerShell for user/voice policy administration and bulk operations.Solid understanding of QoS (DSCP marking), bandwidth/CAC, firewall rules, and NAT/SBC edge concepts relevant to Teams voice.L2 support experience for MTR-W/MTR-A (device onboarding, TRAC monitoring, patching, basic peripherals and room setup troubleshooting).I...
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