UC 2nd Line Voice Engineering Professional

What you’ll be doing

1. Utilising your experience and technical ability to resolve tickets in-line with ITIL practises and SLA’s
2. Escalate and manage tickets into 3rd line / vendors where appropriate
3. Ensuring case notes are technically accurate and updated in a timely manor 
4. Excellent communication to our customers right through to colleagues
5. Provide mentorship to 1st line and peers

Essential Skills

What we would like to see on your CV

1. At least 1.5 years’ experience troubleshooting Cisco collaboration products
2. Experience working with (and / or knowledge of) the following technologies: Avaya Cortex/UCS10 Unexus, AudioCodes SBC/MS Teams, Redbox, Poly VVX250, Bold alarms and station yellow phones support
3. AudioCodes SBC/MS Teams
4. SIP school certified or relevant knowledge...