Job Description

TSA 2 - Help Desk - Technical Support Representative - 22.01

Job Openings TSA 2 - Help Desk - Technical Support Representative - 22.01

About the job TSA 2 - Help Desk - Technical Support Representative - 22.01

BASIC FUNCTIONS:

  • Full technical support role troubleshooting connectivity issues (Wi-Fi, Bluetooth, cable connection), usage and configurations on the platform, password resets, hardware troubleshooting, mobile app troubleshooting.
  • Muti - channel Technical Support (call: IB & OB, chats, emails)
  • Outbound for follow up

KEY RESULT AREAS:

  • FCR
  • CSAT - Customer Satisfaction

COMPETENCIES NEEDED:

  • Speakers well, ability to build rapport.
  • Articulate and highly comprehensible
  • Must be willing to work in a high call volume environment
  • High Customer Service Comms
  • Empathic and Great Comms <...

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