TS Implementation Engineer (L3) - NICE

TS Implementation Engineer is involved in highly complex environments for installation, conguration and fault management. They provide technical support to Dimension Data clients. This includes remotely supporting clients within Service Level Agreements (SLAs) to install and congure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. TS Implementation Engineer (L3) works closely with clients, displaying good client engagement skills and engaging at a high level of professionalism. They are required to interact with clients on site to meet more complex requirements of a solution. Problems and issues that cannot be resolved are escalated to the relevant third parties.

Key Responsibilities:

Implement recording solutions. Provide client service to internal clients, including response to escalations.

Proactively assess and notify clients of business impactin...