Trust and Safety Team Lead - Bacolod

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video game developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally – Player Engagement – which is one of the fastest‑growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Roles and Responsibilities

The primary responsibility of the Team Lead is to manage, assign and oversee the Superheroes (T&S Moderators) daily work and quality as well as report to the client.

Active Supervision

• Providing direction to team to ensure customer requests are answered in a timely, efficient and knowledgeable man...