Job Description
Become a pivotal Client Services Team Leader in Truro, Nova Scotia. Ensure top-tier customer experiences while enhancing sales outcomes with your expertise.
In this vital role, you will manage the client services operations, focusing on customer satisfaction and team performance. You are tasked with mentoring professionals, resolving customer inquiries, and developing strategies that drive both retention and revenue. Your goal will be to streamline processes through effective team management and strong collaboration with Sales and Marketing.
Key Responsibilities:
• Lead and mentor the client services team
• Address complex customer inquiries effectively
• Establish performance metrics and analyze data
• Partner with Sales for alignment on service initiatives
• Develop and document service procedures
Requirements:
• Business Degree or equivalent experience required
• 4-7 years in customer service or sales management
• Proven leadership in improving custo...
In this vital role, you will manage the client services operations, focusing on customer satisfaction and team performance. You are tasked with mentoring professionals, resolving customer inquiries, and developing strategies that drive both retention and revenue. Your goal will be to streamline processes through effective team management and strong collaboration with Sales and Marketing.
Key Responsibilities:
• Lead and mentor the client services team
• Address complex customer inquiries effectively
• Establish performance metrics and analyze data
• Partner with Sales for alignment on service initiatives
• Develop and document service procedures
Requirements:
• Business Degree or equivalent experience required
• 4-7 years in customer service or sales management
• Proven leadership in improving custo...
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