Job Description

Mastercard is seeking a Specialist, Contact Center (Trilingual) to support day‑to‑day operations and enhance the customer experience through problem‑solving, service excellence, and continuous improvement. You will handle cross‑channel support for Mastercard products, identify recurring issues, contribute to process improvements, and collaborate with cross‑functional teams to meet service standards.

The role emphasizes trend analysis, forecasting, escalation handling, and maintaining high

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