Triage Engineer (Bogotá)

What you will do

• Perform detailed Post Incident/Root Cause Analysis;
• Document issues, troubleshooting steps, and resolutions clearly and thoroughly;
• Closely partner with the development teams to maintain a rapport for the rapid and iterative feedback loop;
• Analyse, triage, and assign Build & Integration bug reports to engineering teams;
• Partner with our core teams to monitor internal diagnostic tools and recognize out-of-the-ordinary patterns and raise the appropriate escalation globally utilizing the follow-the-sun support model;
• Third‑party vendor monitoring, management, and escalation;
• Continuously optimize and implement triage processes, collaborate with data, automation, infrastructure, and business teams;
• Partner with the engineering and operational teams on code release, business tooling, and support including cross‑regional triage teams;
• Show initiative and be a valued team.