Job Description
Duties:
Client Support & Communication:
Act as the primary in-country contact for travellers via WhatsApp.
Provide timely, accurate, and helpful responses to client queries during travel.
Support clients with itinerary clarification, logistics, and general assistance.
Maintain a calm, solution-oriented approach in all interactions.
Experience Enhancement:
Provide curated, relevant recommendations (restaurants, activities, local insights) aligned with the client profile and itinerary level
Proactively enhance the journey through thoughtful touchpoints (e.g., check-ins, tips, local insights).
Identify opportunities to elevate the experience without adding cost or operational complexity.
Coordination & Problem Solving:
Liaise with suppliers, guides, and transport providers to resolve on-the-ground issues
Support adju...
Client Support & Communication:
Act as the primary in-country contact for travellers via WhatsApp.
Provide timely, accurate, and helpful responses to client queries during travel.
Support clients with itinerary clarification, logistics, and general assistance.
Maintain a calm, solution-oriented approach in all interactions.
Experience Enhancement:
Provide curated, relevant recommendations (restaurants, activities, local insights) aligned with the client profile and itinerary level
Proactively enhance the journey through thoughtful touchpoints (e.g., check-ins, tips, local insights).
Identify opportunities to elevate the experience without adding cost or operational complexity.
Coordination & Problem Solving:
Liaise with suppliers, guides, and transport providers to resolve on-the-ground issues
Support adju...
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