Travel and Tours Customer Care Officer

• Assist customers with inquiries related to travel packages and tour bookings.
• Handle the reservation process, including booking changes and cancellations.
• Provide tailored recommendations based on customer preferences and travel needs.
• Maintain accurate customer records and documentation using CRM software.
• Resolve customer issues and complaints efficiently to ensure satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in Hospitality, Tourism, Business, or a related field.
• Experience Level: 1-3 years of experience in customer service, preferably in the travel industry.
• Skills and Competencies: Strong customer service skills and ability to handle inquiries and issues effectively.
• Skills and Competencies: Proficiency in booking and reservation systems.
• Qualities and Traits: Excellent communication skills, b...