Transport Customer Service

We are currently seeking a Transport Customer Service for our company based in Hatfield on a PM shift.

Transport Customer Service Key Responsibilities

• Handle volume of inbound and outbound customer calls in a professional and timely manner
• Log, track, and update customer interactions using a ticketing system
• Manage multiple customer queries simultaneously while maintaining accuracy and quality
• Prioritise and elevate complex issues to the appropriate department
• Provide clear and accurate information regarding shipments
• Maintain detailed and up-to-date customer records

Transport Customer Service What We're Looking For

• Excellent verbal communication and active listening skills
• Strong multitasking and time management abilities
• Ability to work under pressure
• Good problem‑solving skills and attention to detail
• Basic IT proficiency (Microsoft ...