Job Description

What are we looking for

We are seeking an Application Support professional to provide L2/L3 support for SSIM investment applications across Client Reporting, Fixed Income, Equities, Derivatives, and Portfolio Management domains. This role will focus on ensuring production stability, deal with major incidents, and supporting SSIM business users across APAC.

Key Responsibilities

Production Support & Incident Management

  • Provide L2/L3 support for investment management platforms
  • Attend the Major Incident calls
  • Lead incident triage, root cause analysis, and timely resolution of production issues
  • Act as escalation point for high-severity incidents and ensure effective stakeholder communication
  • Monitor system health, batch processing, and data flows to ensure trading readiness
  • Support APAC users IT related requests

    • Process Improvement & Governance

  • Enhance monitoring, automation, and su...

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