Transition Lead

Transition Lead

Reports to: Manager, Transition and Stabilization

Primary Function/General Purpose of Position

The Transition Lead is responsible for executing Knowledge Transfer (KT), shadowing, go-live readiness, and early-life stabilization activities for functions transitioning into the captive Global Capability Center. This role ensures operational readiness through structured KT execution, documentation validation, risk management, and hyper-care coordination. The Transition Lead partners closely with U.S. stakeholders, Global Process Owners, and technology teams to deliver stable, compliant, and adoption-ready operations.

Essential Job Functions

Execute Knowledge Transfer & Readiness
Own KT execution including shadowing and reverse shadowing, proficiency validation, certification sign-offs, and readiness checkpoints to ensure receiving teams meet d...