Transformation Delivery Director At Manulife London

Director of Transformation Delivery

Join Manulife as the Director of Transformation Delivery in Waterloo, Ontario, focusing on leading continuous improvement and low-code delivery initiatives. Propel large-scale transformation projects within Group Benefits Operations. As a key leader in the organization, you will build and maintain a top-tier Continuous Improvement capability across operations, including Disability and Life.

Key Responsibilities

• Oversee CI capability across Group Perks Operations teams
• Establish strategic operational models and governance for delivery
• Promote Lean, Six Sigma, and structured problem-solving techniques
• Provide executive-level insights on CI performance and risks
• Deliver low-code solutions with Microsoft Power Platform

Requirements

• Proven experience in insurance or financial services sectors
• Expertise in blending process improvement with technolog...