Transformation Analyst

Position Responsibilities

As a Transformation Analyst, you will be responsible for:

• Understanding Business Impacts : Assess initiatives through a transformation lens—identify and prioritize high-impact, transformation-focused processes across customers, technology, and operating models; define the target state; and design integrated solutions that enable seamless adoption and sustained delivery post‑launch.

• Experience and Performance Insights : Use quantitative and qualitative methods to assess current‑state performance and customer/employee experience (e.g., cycle time, productivity, TNPS), translate insights into transformation opportunities, and define success metrics.

• Change Enablement and Adoption : Partner with change management to design adoption plans, readiness metrics, and stakeholder communications.

• Analytical and Critical Thinking : Util...