Job Description
Job Description
Job Summary -
L 5 level Transaction Processing Unit Manager - to manage a team of approximately 20 people in Banking and Capital Markets domain- Non-Voice BPS account (US Client).
Roles & Responsibilities -
Monitor, identify and resolve performance/behavior/attendance issues using the prescribed performance management techniques. Monitor and take action on productivity, personnel and payroll. Conduct performance appraisals. Provide constructive feedback from time to time and ensure performance. Provide Subject Matter Expertise. Modify Operations as needed to meet service level agreements under supervision of Operations...
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