Job Description

Overview

Experienced in B2B collections for a CPG company, this position plays a critical role within the Accounts Receivable Team by carrying out customer-facing responsibilities related to cash flow analysis, resolution of customer payment disputes, and collection of unpaid invoices.


Responsibilities

  • The role is focused on warehouse and military accounts with high dollar value and volume, requiring frequent engagement with customers to address payment discrepancies and ensure compliance with terms.
  • Business processes followed are typical of complex commercial environments and necessitate proactive communication to drive resolutions.
  • The position also requires strong root cause analysis capabilities to identify underlying issues driving payment delays or disputes, enabling long-term solutions that reduce recurrence and improve overall receivables performance.
  • Baseline KPIs and SLA goals target DCSO, aging curre...

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