Job Description

This position will start off as an 8-month contract.

Location: Civil Service College, next to Buona Vista MRT

Case Management
  • Manage Case Management system admin operations including role assignments, basic report generation and category maintenance
  • Assist with corporate gifts management and coordination
  • Assist with adding and removing of Billing Contacts for organisations
Mail and Courier Management
  • Prepare outgoing mail (registered, local and overseas) for postage
  • Coordinate courier deliveries and pickups with proper record keeping
  • Follow up closely to ensure timely delivery and pickup completion
Customer Service Operations
  • Provide professional customer service by responding to enquiries across organisation service touchpoints within Service Level Agreement
  • Handle customer enquiries, support L1 on clarifications where required, and ass...

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