Job Description

THE ROLE



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RESPONSIBILITIES
  • Lead and execute training strategy to support business objectives and enhance BA performance across counters

  • Provide field coaching and mentorship to Beauty Advisors, Counter Managers, and senior team members through regular store visits

  • Deliver structured training programs including product knowledge, selling skills, makeup techniques, and customer experience

  • Act as a role model in makeup application, demonstrating professional techniques (e.g. mini makeovers, consultation flow, trend looks) to elevate frontline capability

  • Build strong relationships with frontline teams to understand business needs and identify skill gaps, providing actionable coaching and solutions

  • Oversee and ensure smooth execution of all training logistics (training calendar, materials, attendance, venue setup)

  • Support Trai...

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