Training Sr Manager

Description
Functional Responsibilities:

• Works closely with the Director of Learning Services at the site level, partnering with Operations, Talent Acquisition, and Workforce teams to align training strategies and establish a consistent delivery rhythm that produces high-quality agent profiles.
• Ensures effective information flow from Learning Services to Operations and other stakeholders.
• Provides executive-level summaries on Learning Services initiatives, outcomes, and risks, and escalates key issues to the Director of Learning Services as needed.
• Partners with stakeholders to ensure client and company requirements related to training compliance, process and policy adherence, efficiency, and service quality readiness are met.
• Continuously evaluates and enhances training effectiveness to support operational goals.
• Conducts interviews for Learning Services leadership and specialist roles.
• Assesses applicants based o...