Training Specialist

Job Title - Training Specialist I

Job Location - Rhode Island 02903 - Remote

Job Duration - 24+ Months Contract

Pay Rate - $30-$32/hr on w2

Callouts:

- Role is remote with limited in person meetings - candidate needs to be in RI

Job Summary

Reporting to the Supervisor of Training and QA in Customer Service Operations Support, the Training Specialist is responsible for the development and execution of the Client Contact Center training curriculum, ensuring employees are fully equipped to deliver a best-in-class customer experience. This individual will create new, and improve upon existing, training resources and assets including Instructor Led Training (ILT) modules, standard operating procedures, job aids, assessments and supporting program execution information. The overall training program co...