Job Description

Major/Essential Functions

  • Provide user support for Raider Success Hub including troubleshooting issues, answering inquiries, and collaborating with developmental partners for escalation.
  • Provides support for ad hoc training requests, as needed.
  • Facilitates training workshops in classroom, virtual (Zoom, Teams), and hybrid learning environments.
  • Coordinates logistics for training events, including facility reservations and participant registration through Cornerstone.
  • Contributes to the design and development of training curriculum, policies, and procedures that align with departmental priorities.
  • Creates instructional aids and reference materials to reinforce learning and promote long-term knowledge retention.
  • Reviews training materials for accessibility, recommends improvements, and remediates identified issues to ensure compliance with accessibility standards.
  • Designs and administers course and instructor...

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