Job Description

Job Description and Qualifications

  • Must be amenable to work 100% onsite at our WNS Bridgetowne Site.
  • Facilitate training programs focused on Global Distribution Systems (GDS), specifically Sabre and Amadeus
  • Certified in Sabre and Amadeus with a Corporate Travel Account experience.
  • Lead onboarding and continuous training for process associates within the assigned line of business (LOB)
  • Design, develop, and facilitate training modules (new hire, refresher, upskilling)
  • Conduct training needs analysis and identify performance gaps
  • Monitor and evaluate trainee progress and endorse for certification
  • Partner with Operations, Quality, and Clients for process updates and calibration
  • Maintain training documentation, reports, and learning materials
  • Support audit and compliance requirements related to training

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