Job Description

Communication Coach/L&D Trainer – Job Description


Job Title: Communication Coach/L&D Trainer

Department: Business Development

Location: On-site

Employment Type: Full-time


Key Responsibilities

  • Coaching & Training:
  • Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the Business Development teams.
  • Conduct workshops, and one-on-one coaching sessions to address individual and team needs.
  • Provide live coaching and feedback on email drafts and customer calls.


Soft Skills Development:

  • Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.
  • Coach BDAs on building rapport and trust with customers.

  • Email Communication Training:

    • Guide BDAs on writing concise, professional, and engaging email...

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