Job Description
Summary Of The Position
The Quality & Training Director will lead the design, delivery, and governance of all training and quality assurance initiatives across UnifyCX. This dual-function role ensures that our people have the skills to deliver best-in-class customer experiences and that performance standards are consistently measured, monitored, and improved.
This leader will partner closely with Operations, Clients, and HR to drive organizational capability, elevate performance, and embed a culture of continuous improvement.
Roles & Responsibilities: (What you'll do)
Strategic Leadership
The Quality & Training Director will lead the design, delivery, and governance of all training and quality assurance initiatives across UnifyCX. This dual-function role ensures that our people have the skills to deliver best-in-class customer experiences and that performance standards are consistently measured, monitored, and improved.
This leader will partner closely with Operations, Clients, and HR to drive organizational capability, elevate performance, and embed a culture of continuous improvement.
Roles & Responsibilities: (What you'll do)
Strategic Leadership
- Define the vision and strategy for Quality & Training in alignment with business objectives.
- Partner with clients and internal leaders to ensure training and quality initiatives support growth, retention, and customer satisfaction.
- Establish governance frameworks for QA, coaching, an...
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