Training Manager

Domestic Training Manager – Banking Customer Support

• Develop and implement training programs for customer support teams in the banking domain.
• Conduct onboarding, process training, and refresher sessions to ensure consistent service delivery.
• Monitor performance and identify skill gaps through assessments and feedback.
• Collaborate with operations and quality teams to align training with business objectives.
• Ensure compliance with banking regulations and customer service standards.
• Drive continuous improvement initiatives to enhance employee engagement and productivity.

Requirements

• Proven experience as a Training Manager or similar role in banking customer support/BPO.
• Strong knowledge of banking processes, customer service protocols, and grievance handling.
• Excellent communication, facilitation, and leadership skills.
• Ability to design engag...