Job Description
Domestic Training Manager – Banking Customer Support
Develop and implement training programs for customer support teams in the banking domain.
Conduct onboarding, process training, and refresher sessions to ensure consistent service delivery.
Monitor performance and identify skill gaps through assessments and feedback.
Collaborate with operations and quality teams to align training with business objectives.
Ensure compliance with banking regulations and customer service standards.
Drive continuous improvement initiatives to enhance employee engagement and productivity.
Requirements
Proven experience as a Training Manager or similar role in banking customer support/BPO.
Strong knowledge of banking processes, customer service protocols, and grievance handling.
Excellent communication, facilitation, and leadership skills.
Ability to design engaging training content and measure training effectiveness.
Graduate/Postgraduate degree in HR, Business, or rela...
Develop and implement training programs for customer support teams in the banking domain.
Conduct onboarding, process training, and refresher sessions to ensure consistent service delivery.
Monitor performance and identify skill gaps through assessments and feedback.
Collaborate with operations and quality teams to align training with business objectives.
Ensure compliance with banking regulations and customer service standards.
Drive continuous improvement initiatives to enhance employee engagement and productivity.
Requirements
Proven experience as a Training Manager or similar role in banking customer support/BPO.
Strong knowledge of banking processes, customer service protocols, and grievance handling.
Excellent communication, facilitation, and leadership skills.
Ability to design engaging training content and measure training effectiveness.
Graduate/Postgraduate degree in HR, Business, or rela...
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